If a denial occurs due to missing or incorrect payer data, what is the typical next step in Resolute?

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When a denial points to missing or incorrect payer data, the fix is to correct that data on the claim and resubmit it to the payer. The claim won’t be paid until the payer can be correctly identified and the information matches what the payer requires. In Resolute, you would update the payer details (such as the payer name, payer ID, and related plan or policy data) on the claim and then perform a rebill with the corrected information. This directly addresses the reason for the denial and gives the claim another chance to be adjudicated successfully.

Waiting for an automatic payment won’t resolve a data error, and canceling the claim or only leaving an internal note doesn’t actually move the claim forward. Rebilling with corrected payer data is the proper, process-driven step to get the claim through the system correctly.